A guide to computer user support for help desk and support specialists third edition paperback june 3 2004 by fred beisse author 38 out of 5 stars 5 ratings see all formats and editions. A guide to computer user support for help desk and support specialists by fred beisse beisse 2004 course technology edition paperback in english 3rev ed edition. Summary a standard for help desk professionals and those considering becoming support professionals this text focuses on key information for user support professionals including decision making communicating successfully with a client determining the clients specific needs and writing for the end user. A standard for help desk professionals and those considering becoming support professionals this text focuses on key information for user support professionals including decision making communicating successfully with a client determining the clients specific needs and writing for the end user this text has been updated to reflect the latest in support industry trends especially the . Equip current and future user support professionals with the critical people skills and exceptional technical abilities necessary to provide outstanding support with fred beisses a guide to computer user support for help desk and support specialists 6e